Quikspot: Medical Device Testing

Project Overview

Brief

The client, a global healthcare company wanted to test a vital signs monitor used to record and display patients' physiological recordings in healthcare facilities. The objective was to ensure that the device was free from usability issues and to check if the documentation was sufficient for effective use.

Outcome

The testing with 26 representative users resulted in identification of usability issues. The team delivered a report containing findings and recommendations.

Methods

• Medical Device Usability Testing

• Qualitative Data Analysis

Team Size

3 UX Researchers

My Role

Responsible for creating test protocol, moderating, and reporting

Project Duration

~ 8 weeks

Introduction

Quikspot (name changed to protect confidentiality) is a vital signs monitor that displays and records physiological information of adult, pediatric and neonatal patients in hospitals or other patient care settings.

The manufacturer, a global healthcare company, wanted to conduct a usability test of the device interface and related accessories in order to:

• Demonstrate that the device can be used by without causing harm to users

• Validate that use-related risks have been mitigated

• Verify that the documentation provided is sufficient for effective use of the device

Research Planning

To prepare for the study, the team familiarized with the device interface and documentation. We defined the target demographics in collaboration with the client, which informed sample size and participant recruitment criteria:

Sample Size: 26

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We created a screener to assist the recruitment agency in finding representative users:

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Excerpts from Recruitment Screener

Test Protocol

In close collaboration with the client, we identified the key workflows to be tested. We created the test protocol containing tasks that revolved around these workflows. We also created artifacts to support tasks, such as cards showing patient information to simulate

real life scenarios.